Shipping & Returns
This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Last Updated: September 22, 2023
FREE SHIPPING & HANDLING
We offer free standard shipping within the contiguous US on orders of $25.00 or more.
PROCESSING & SHIPPING TIME
Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
UPS Mail Innovations - $4.95 - For orders under 1lb not containing Body Mists - Within 5 to 15 business days
UPS Surepost - $7.50 - For orders 1-9lbs and Body Mist orders under 9lbs - Within 5 to 15 business days
UPS Ground - $7.50 - For orders over 9lbs - Within 3 to 10 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
**For Mail Innovations and Surepost packages allow 5-15 business days for your package to arrive, as UPS and USPS work together to deliver your package. Please note that during the handover from UPS to USPS there can be delays in tracking information updates. As USPS completes delivery on most shipments, please use your USPS Tracking Number for most up-to-date tracking information. Please note, we do not assume a package has been lost until after the full 15 business day shipping window has passed we are then happy to offer a replacement. We apologize for any inconvenience this may cause.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-15 business days to arrive, depending on the destination being shipped. Please add 5 to 7 additional business days for orders going to Alaska, Hawaii and up to 10 additional business days Puerto Rico or the Virgin Islands. Sunday deliveries are subject to USPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3 to 4 business days after a package arrives for the additional package(s) to arrive if you are missing items in a large order. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
Our warehouse is closed and will not be shipping on the following holidays:
New Years Eve
New Year’s Day
4th of July
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship most items to the 50 united states plus the District of Columbia, Puerto Rico and the Virgin Islands. We can ship to P.O. boxes. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We cannot currently ship Body Mists outside of the Contiguous United States. This means Body Mists will not ship to Alaska, Hawaii, APOs, or US Territories including Puerto Rico and the Virgin Islands. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN FOR REFUND OR EXCHANGE
Saltair.com accepts returns on regularly priced items for any reason within 30 days of your original purchase date. Please note that you are responsible for shipping costs and the safe return of merchandise. You may return the bottle with the unused portion of your purchase for a refund of the purchase price less the original shipping fees. All products in an order made using a coupon code, including those for a free product, are not eligible for return.
If you received the incorrect item or your item was damaged and you'd like a replacement, please email email@example.com.
If you'd like to process a return, please use the self service return form which can be found here.
Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.
We regret that, unless a shipping error was made by Saltair.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.
We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return and place an order for the new product. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from Saltair.com Products purchased from other retailers or other e-commerce sites may not be returned to Saltair.com if they are Saltair branded products, and will not be credited back or returned to you.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, please use the self service return form which can be found here. Once your return is approved, you will be provided a return label. Please note the cost of the return label will be deducted from your refund amount and listed as "handling fee".
In the case of damages, missing items or incorrect items received, we require a photo depicting the issue. We recommend emailing this information along with your order number to firstname.lastname@example.org for replacement shipments.
Package your return item (bottle, jar, etc) in the product's box (if applicable) and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.
Please note that you are responsible for shipping costs and the safe return of merchandise. The cost of your return label will be deducted from your refund amount when your return is processed. In rare instances, especially in the case of large returns, where the return label provided does not cover the entire cost of shipping your return, you are responsible for any additional fees incurred.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of Saltair.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Saltair.com
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. We do require an order ID or proof of purchase from our website in order to issue that credit. We recommend you ask for the order ID or have the purchaser's email address available at the time of your request. All other return policies apply. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.
UPDATES TO POLICY